HSBC Document Box

HSBC Document Box - Terms and Conditions

This document sets out the terms and conditions ('Terms') of our secure document portal named ‘HSBC Document Box’ (the 'Site'). Use of the Site includes accessing, browsing or logging in to use the Site. This Site is operated by HSBC UK Bank plc.

We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration number 765112). HSBC UK Bank plc is a company incorporated under the laws of England and Wales with company registration number 9928412 and its registered office at 1 Centenary Square, Birmingham, B1 1HQ, United Kingdom.

When you access this Site, you agree to be bound by the Terms and these are governed by English law and any dispute will be decided by the English Courts. If you do not agree to be bound by the Terms, you must not use the Site. Our Privacy Notice tells you how we handle your data and so you should read that as well.

HSBC UK Bank plc is a member of the Financial Ombudsman Scheme and adheres to the Lending Code. More detail about this is available on the Lending Standards Board website. For information about accounts and other products you can refer to the Money Advice Service section on the Financial Conduct Authority (‘FCA’) website.

In these Terms:

'HSBC Group' means HSBC Holdings plc, its subsidiaries and associated companies from time to time.

‘Services’ means the information and services we provide to you through the Site.

'we', 'us' and 'our' means HSBC UK Bank plc.

'you', 'your' and 'yours' means you, the person accessing this Site.

1. Site Terms

   1. These Terms cover your use of this Site. All accounts, products and services provided by members of the HSBC Group have their own terms and conditions (the 'Product Terms'). If you agree to Product Terms, including as an agent for an applicant, in event of any conflict between these Terms and the Product Terms then the Product Terms will take priority.
   2. We may amend these Terms at any time without notice so you should read them carefully as they may change from time to time.
   3. If any part of our terms become illegal, invalid or unenforceable under the law of one country, that won’t affect or impair the legality, validity or enforceability of it in any other country, or the rest of our terms in that country.

2. Users of the site

   1. The Site is currently intended for use within the United Kingdom only. If you are located in any other jurisdiction we cannot guarantee that the Site or any of the Services provided comply with any law or regulation outside of the United Kingdom.
   2. If you choose to enter the Site from outside the United Kingdom it might not be lawful in that jurisdiction for you to access or use the facilities available on the Site. The legal requirements of that jurisdiction may prohibit you from dealing or otherwise transacting in that jurisdiction. No member of the HSBC Group will be liable for any breach of local law or regulation that you may commit as a result of using and accessing the Site from a country in which you are located or in some cases resident. We only guarantee the Services will be available in the United Kingdom. Your use of this Site is subject to the applicable laws and regulations of any relevant jurisdiction.
   3. You are responsible for your use of the Site and the use by any person using your computer and you must ensure that any such person complies with these Terms. You must treat your Site login details as confidential and tell us immediately if you know or suspect that anyone knows your details or your details are being (or have been) used fraudulently. We will disable your Site login details if we believe for any reason that you fail to comply with these Terms. You will be liable for any losses arising as a result of the misuse by you or any other person of your Site login details.

3. Availability of site

   1. This Site or services available via this Site may be wholly or partially suspended, withdrawn or changed at any time.
   2. We reserve the right to suspend the provision of all or any part of the Site to you immediately and/or block your access to the Site if you seriously or persistently fail to observe any of these Terms or act in a way that we suspect is unlawful or fraudulent or presents a risk to the HSBC Group, our affiliates or our customers.

4. Your obligations

   1. In accessing and using the Site you will Comply with all laws, regulations, rules, duties, and obligations (whether or not originating in the United Kingdom) which apply from time to time to, or are relevant in connection with, these Terms and the operation of your business.
   2. You must not do, or omit to do, anything which will or may adversely affect our ability to conduct our business or the business of any member of the HSBC Group or cause any breach of any law or regulation in force at the time.
   3. We may undertake such monitoring as we consider appropriate to satisfy any obligations imposed on us by the FCA, PRA or any other regulator.
   4. It is your responsibility to adequately protect your computer systems, any security details we provide to you and ensure that any device used to access the Site is adequately secured against any unauthorised users.
   5. You may not use this Site or permit others to use this Site for any purpose or activity other than that expressly authorised by us in writing.

5. No warranties

   1. The following clauses exclude or limit our legal liability for the Site. You should read them carefully. They all apply only as far as the law permits, and in particular we do not exclude or restrict our duties and liabilities to you or any applicant under the Financial Services and Markets Act 2000 (the "Act"), or the rules of the FCA for the conduct of business.
   2. While we have taken reasonable steps to ensure the accuracy, currency, availability, correctness and completeness of the information contained on the Site, information is provided on an "as is", "as available" basis and we do not give or make any warranty or representation of any kind, whether express or implied. The use of the Site is at your sole risk. To the maximum extent permitted by law, we shall not be liable for any loss or damage whatsoever and howsoever arising (whether in tort, contract, negligence or otherwise and whether direct, indirect or consequential) as a result of your or any applicant’s use of the Site, use of or reliance on the information contained on the Site, or any failure or performance , error, omission, interruption, defect, delay in operation or transmission, computer virus or system failure to this Site.
   3. We do not represent or warrant that the Site will be available and meet your or any applicant’s requirements, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and back up of data and/or equipment and for undertaking reasonable and appropriate precautions to scan for computer viruses or other destructive properties.
   4. We make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with the Site.
   5. The above exclusions apply to any damage which is direct, indirect, special, incidental or consequential or consists of loss of profits, business, opportunity or data.
   6. All of the above exclusions apply even if you have advised us or any other member of the HSBC Group of the possibility of the above types of damage, loss or liability.
   7. We may explain in the Site’s screens that certain information is provided subject to certain restrictions, or on a specific basis (for example, it is only accurate as at a certain date). If we do this and you rely on the information, you do so subject to those restrictions or the basis on which the information is provided.
   8. We will not be responsible for any loss of or damage to your data, software, computer, telecommunications or other equipment caused by you using the Site unless such loss or damage is directly and solely caused by our negligence or deliberate default.
   9. Unless we have specifically agreed with you otherwise, we shall have no liability for:
      1. any equipment, software or associated user documentation which any person other than us produces at any time for use, or which can be used, in connection with the Site; and
      2. any services through which you access the Site or which you access through the Site which are not controlled by us.
   10. We shall not be responsible to you if we fail to comply with any of the Terms or you suffer any loss:
       1. due to abnormal and unforeseen circumstances beyond our control, the consequences of which would have been unavoidable despite all efforts to the contrary; or
       2. where this is due to our obligations under European or national law.

6. Passwords and security

   1. In order to use the Site, you will need to be registered and you will be supplied with information to allow you to login to the Site (the ‘security details’).
   2. You must take all reasonable precautions to keep safe and prevent fraudulent use of your security details to access this Site. You will keep your security details secure, secret and confidential at all times. Information about keeping your security details secure can be found In “Business Banking Made Easy” on our website at https://www.business.hsbc.uk/en-gb/gb/generic/legal-information
   3. You agree to tell us immediately of any unauthorised access to the Site using your security details or any unauthorised transaction or instruction which you know of or suspect of if you suspect someone else knows your security details. We will need you to help us and any law enforcement agency in trying to recover any losses or otherwise deal with the result of such access. We may disclose information about you or your use of the Site to a law enforcement agency or other third parties if we think it will help prevent or recover losses, including the loss or unauthorised access to personal data. We may ask you to co-operate with us and the police in relation to any investigation into the actual or suspected misuse of your security details and/or accounts.
   4. You are responsible for use of the Site by any person using your security details.
   5. If asked, you must confirm in writing the loss or theft of your security details.

7. Trademarks and copyright

   Copyright in the information and material contained in this Site is owned by or licensed to HSBC Group unless otherwise noted. You may imprint, copy, download or temporarily store extracts from our Site for your information or when you discuss our products and services with applicants. You must not alter anything. Any other use is prohibited unless you first get our written permission.

8. Links to our site

   1. Neither you nor any other party may use any part of this Site on any other website, or link any other website to this Site, without our prior written permission.
   2. We are not responsible for the setup of any link from a third party website to our Site.
   3. Neither you nor any other party for any purpose without our express written permission may deep link to, frame, spider, harvest or scrape any part of this Site or otherwise access any pages, screens, information or other content included in or accessible through this Site (including any content available on any email or SMS services) for any purposes, or use any machine, electronic, web based or similar device to read or extract the content of the Site by machine based or automated means.

9. Internet e-mail

   Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration. We are not responsible for them and will not be liable to you, an applicant or anyone else for any damages or otherwise in connection with any message sent by you to us or any message sent by us to you over the Internet.